Mail Order

With shops in London & Birmingham, New York, Paris and Brussels, Crockett & Jones is able to offer it’s ever expanding customer base the expert personal attention which ensures their choice of shoe fits perfectly. For those unable to visit our shops, we offer a comprehensive Mail Order service, for purchasing Crockett & Jones shoes, belts and accessories, in multiple languages.

We do not offer an e-commerce service, but instead allow customers to place orders via email correspondence, which will allow a more personal approach and will enable us to answer any questions you may have before we proceed with your order.

Each shop is able to send items from their corresponding country collection shown on our website. You can view each collection here. For mail orders from Paris please refer to French Mail Order Policies.

Sizing & Fitting

Please inform us of your size and fitting when filling out the mail order form on this page. If you are an existing customer, you can find the size and fitting printed on the inside of your current shoes. We keep a record of all our retail customer’s size details, but in the event of a difference between our records and the size stated on your order, we will contact you before despatch. Please also bear in mind that only a select few styles are available in wide or narrow fittings. The majority of our styles are offered in a standard E fitting and sizing can slightly vary between last shapes.

Delivery

Each parcel we dispatch is sent by courier and is insured. For exact delivery charges, please contact your preferred Crockett & Jones retail shop. Charges will vary according to the delivery destination, size and weight of your parcel. All goods ordered will ONLY be shipped to the credit card billing address.

Tax Free Shopping

For non EU customers purchasing shoes in the Crockett & Jones retail shops in London, Birmingham, Paris and Brussels, we are able to provide a tax refund form to allow customers to claim back VAT (sales tax) on leaving their final EU destination. The shop staff will be able to give you more information about how to complete this simple process. Shoes being exported outside the EU will automatically quality for the deduction of VAT at source.

Customer Service & Shipping Costs

If you have any questions about the shoes of your choice, you can phone any one of our shops or email your enquiry to our Mail Order department. The more accurate the information you provide us, the quicker we can respond to your enquiry. Shipping Costs are as follows:


Shipping Costs from the UK are as follows:

  UK USA/Canada & EU R.O.W
1 pair £10 £30 £50
2 pairs £15 £35 £60
3 pairs £20 £40 £70
4 pairs £20 £45 £80
5 pairs £25 £50 £90
6 pairs £25 £55 £100
1-2 Belts £5 £15 £30

 

Shipping Costs from the USA are as follows:

  Ground within USA 3-Day Select 2nd Day (Saturday Extra) Next Day (Saturday Extra)
1 pair $20 $25 $40 $60
2 pairs $25 $35 $50 $85
3 pairs $35 $50 $70 $110
4 pairs $45 $60 $90 $125
5 pairs $55 $70 $110 $145
6 pairs $65 $80 $130 $165

Returns Procedure

Crockett & Jones prides itself in offering customers a level of customer service that equals the quality of our product and it is in our best interest to offer you a mail order service that complements our business.

All items are checked prior to dispatch, but should you receive an item that has been damaged during transit, you must contact your retail assistant immediately. If the item(s) are received faulty or damaged, a total refund, including shipping, is given to the customer following their return.

The Crockett & Jones Guarantee­­­­­

Crockett & Jones offer a full exchange or money-back guarantee on all unworn goods returned to us within six months of the purchase date. However, shoes showing any evidence of being worn, including scuffed soles, are not eligible for return. Please note that we cannot refund the cost of postage. This guarantee does not affect your statutory rights.

Returning your shoes safely ­­­­­

If you are sending a parcel back to us from the UK, we recommend using a recorded postal service.

If you are sending a parcel back from ROW, we recommend using your local postal service with GOODS BEING RETURNED TO COUNTRY OR ORIGIN, NO DUTY DUE clearly written on the outside of the parcel. This will move the parcel quicker through UK customs.

When packing your shoes, use the original box or similar, ensuring that the shoes are not loose and cannot move around during transit. Soft tissue is our recommendation to reduce this movement. Liability of a parcel remains with the sender and Crockett & Jones are not liable for this parcel until it is in our possession.

For more information about our Mail Order service please contact your nearest Crockett & Jones shop.

 

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Repairs

Crockett & Jones offers a full refurbishment service for its Goodyear welted shoes and boots through all retail shops and stockists. Your shoes are returned to the factory in Northampton, where they are: stripped down, re-welted, re-soled and re-heeled on the appropriate lasts, to retain their shape, by our skilled craftsmen and women. Please note, factory repairs can take between 6-10 weeks depending on the time of year.

Aside from the factory repairs most of the Crockett & Jones retail shops can also recommend a local repair service, which is carried out by a reputable agent on our behalf and takes approximately 2 weeks. Our staff will organise this repair for you and contact you when your shoes are ready for collection.

It is important to note that Crockett & Jones only recommends using our own repair service or that of a recommended repairer via a Crockett & Jones retail shop. Repairing your shoes on the last that they were manufactured on is extremely important, by doing this Crockett & Jones can ensure the fundamental shape of your shoes remains the same. If you decide to have your shoes repaired elsewhere and damages or problems occur, Crockett & Jones will not be held responsible for the condition of your shoes following this repair.

Crockett & Jones are no longer liable for problems that can occur during wear once ‘half rubber’ or ‘stick-on-soles’ have been applied by a non-authorised repairer. The use of these soles can create an imbalance in the shoe and cause other problems through making the shoe too rigid. You will also lose any statutory rights as the balance of the shoe has been changed from its original format.

For up to date prices and repair delivery times please contact your nearest Crockett & Jones retail shop or stockist.

Full Bespoke

A fully bespoke service is available through our retail shop at 14 Rue Chauveau-Lagarde in Paris. This shop houses the workshop of the ‘Maître Bottier’ (Master Shoe Maker) Dimitri Gomez who creates made to measure shoes of the highest quality, using leathers from the best tanneries.

Each pair is completely hand made on a customer’s own last and takes around 6 months to complete, with a number of test fittings throughout.

Prices start from €3000 and more information about Dimitri’s services can be found at www.dimitribottier.com.

Special Order Shoes & Boots

Crockett & Jones retail shops offer a semi-bespoke service for the more discerning customers who wish to order a pair of shoes or boots to their own unique specifications.

Each pair is individually hand crafted to the customer’s choice of shape, pattern, upper material and sole type which can be selected from our extensive range of lasts, styles and materials. The process normally requires one fitting within our stores to make sure the shape and form are correct and it enables you to see the patterns and swatches that are available.

The whole process takes approximately 8-10 weeks and prices start from around £600. If you already own a pair of Crockett & Jones shoes that fit you perfectly, and would like to special order a pair on the same last, a fitting in store is not necessary.

Special Order Slippers

We also offer the same service for our range of velvet slippers. We hold an extensive range of designs within our retail shops, as well as offering monograms and one off personal designs.

Different colour velvet uppers and linings are available and it is recommended to visit the shop so that you can decide on what size you require. Prices start from £215 and they take around 6-10 weeks depending on the time of year.

For more information about our Semi-Bespoke Special Order service please contact your nearest Crockett & Jones shop.

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