MEN'S SHOES|grid|Men's|Collection|Using only the finest calf leathers from the leading tanneries of Europe, Crockett & Jones shoes are individually crafted on lasts designed to produce the best possible fitting characteristics. Each pair takes up to eight weeks to manufacture in a labour-intensive process involving over 200 highly skilled operations.|//cdn.shopify.com/s/files/1/0283/3917/5496/files/menu-collection-mens-collection_b95adee9-9364-4ecf-950f-3aa95dd6b33a_600x.jpg?v=1604678292@SALE|default|Summer|SALE|For the first time, you will find up to 25% off a selection of our shoes and boots online. Our online sale is available for a short period only. We have a great selection of styles available in our summer sale. Some that you will be able to enjoy this summer, some that you can keep until the autumn returns…|//cdn.shopify.com/s/files/1/0283/3917/5496/files/menu-summer-sale-2021_600x.jpg?v=1624268748@Main Collection--mens|default|Main|Collection|The Main Collection of Crockett & Jones footwear encompasses a broad range of classic and contemporary styles for men. The assortment of leather and rubber soled shoes and boots are constructed with durable uppers from the finest European leathers including: aniline calf, suede and country grains. This collection presents a wide variety of choice for business, formal and casual wear.|//cdn.shopify.com/s/files/1/0283/3917/5496/files/menu-collection-mens-main-collection_c0615ffc-bb2d-4581-aa58-f6512d1cb291_600x.jpg?v=1604678292@Hand Grade Collection--mens|default|Hand Grade|Collection|This unique collection of styles from Crockett & Jones represents the art of shoemaking at its highest level. Asymmetric lasts, shaped to the natural contours of the foot, gives exceptional fitting qualities. Uppers, cut from the finest calf skins with a supple tannage, provide glove-like comfort. They are hand finished to the highest level in a process which lasts up to 10 weeks.|//cdn.shopify.com/s/files/1/0283/3917/5496/files/menu-collection-mens-hand-grade-collection_81f39ebf-2186-4744-81b2-ef163468b579_600x.jpg?v=1604678292@Shell Cordovan--mens|default|Shell Cordovan|Collection|The Shell Cordovan used by Crockett & Jones is both unique and exclusive. A traditional and lengthy process of specialist vegetable tanning, hand dyeing and finishing produces the distinctive strong fibre structure and rich shiny texture of Cordovan leather.|//cdn.shopify.com/s/files/1/0283/3917/5496/files/menu-collection-mens-shell-cordovan-collection_600x.jpg?v=1604421416@New Season--mens|default|New Season|Collection|Crockett & Jones’s more classic approach to design has paved the way for world recognised English style. With heritage and expertise coursing through the veins of our Northampton based craftsmen and women, our new collections are designed, developed and made to the highest possible standards in our Northampton shoe factory.|//cdn.shopify.com/s/files/1/0283/3917/5496/files/menu-collection-mens-new-season-collection-ss21_600x.jpg?v=1614184687@Unstructured Collection--mens|default|Unstructured Collection|SUPERFLEX Sole|Further refining our unlined construction process with a trio of loafers, we have created our first ever UNSTRUCTURED collection. Made in our own Northampton factory, the collection remains Goodyear welted using our new SUPERFLEX leather sole, flexi-welts and lightweight ribbing with a full unstructured forepart.|//cdn.shopify.com/s/files/1/0283/3917/5496/files/menu-collection-mens-unstructured-collection_801cfc6c-75b6-4a74-8c1f-90e2edea05bd_600x.jpg?v=1614188294@James Bond, No Time To Die--mens|default|No Time To Die|James Bond|Crockett & Jones proudly announces its official partnership with EON productions, the makers of the James Bond films. Crockett & Jones have previously worked with the 007 filmmakers on Skyfall, Spectre and the forthcoming film No Time To Die.|//cdn.shopify.com/s/files/1/0283/3917/5496/files/menu-collection-mens-james-bond-no-time-to-die_600x.jpg?v=1604421416@The Black Editions--mens|default|The Black Editions|Collection|We present to you a concept never seen before from Crockett & Jones. An over-sized, ‘Cleated’ rubber sole is showcased using a selection of contemporary black leathers. ‘The Black Editions’ is an audacious collection of English footwear, influenced by Japanese style.|//cdn.shopify.com/s/files/1/0283/3917/5496/files/menu-collection-mens-the-black-editions-collection_600x.jpg?v=1604421416@The Icons--mens|default|The Icons|...Timeless|Today, our products and their names have become icons, personalities even. They don’t just have relevance, they have become reference points of value and quality – recognisable from Crockett & Jones.|//cdn.shopify.com/s/files/1/0283/3917/5496/files/menu-styles-mens-the-icons_600x.jpg?v=1604422952@Boots--mens|default|Boots|Chelsea, Chukka...|The Crockett & Jones boot collection has grown considerably over recent years. Diverse in style and material there are few situations where a pair of Crockett & Jones Boots cannot be worn! This comprehensive collection covers a wide variety of boot styles.|//cdn.shopify.com/s/files/1/0283/3917/5496/files/menu-styles-mens-boots_600x.jpg?v=1604422952@Loafers--mens|default|Loafers|Penny, Tassel...|Loafers have grown from strength to strength over recent years and are the most casual style available from a Goodyear-welted shoemaker such as Crockett & Jones. Today, we have an extensive collection available in Calf, Suede and Grain in both ‘Lined’ and ‘Unlined’ forms.|//cdn.shopify.com/s/files/1/0283/3917/5496/files/menu-styles-mens-loafers_600x.jpg?v=1604422952@Oxfords--mens|default|Oxfords|Toe Cap, Semi-Brogue...|The most easily recognisable of all classic styles, is the elegant English Oxford, synonymous among the English shoemakers. A formal style that dates back over two hundred years, it is thought to have been named by the students at Oxford University.|//cdn.shopify.com/s/files/1/0283/3917/5496/files/menu-styles-mens-oxfords_600x.jpg?v=1604422952@Derbys--mens|default|Derbys|Brogue, Split Toe...|Derby shoes are possibly the most versatile of all shoe styles, bridging the gap between smart and smart casual wear with ease. Available in great variety, the Derby is also considered to be more comfortable to wear for longer periods of time.|//cdn.shopify.com/s/files/1/0283/3917/5496/files/menu-styles-mens-derbys_600x.jpg?v=1604422952@Monk Straps--mens|default|Monk Straps|Single, Double...|Unbeknown to many, a Monk strap style hosts similar fitting qualities and construction to a Derby. You could think of a Monk style as a ‘modern day’ Derby, of sorts. With open quarters, and a whole cut vamp and tongue, Monk straps (single and double buckle) are remarkably comfortable on the foot.|//cdn.shopify.com/s/files/1/0283/3917/5496/files/menu-styles-mens-monk-straps_600x.jpg?v=1604422952@Velvet Slippers--mens|default|Velvet Slippers|Plain Albert, Embroidered...|The development of the Albert Slipper coincided with the fashion of men wearing smoking jackets at the turn of the century. It is generally agreed that the style was named after Queen Victoria’s consort Prince Albert. Today however, times are very different but the velvet slipper remain as popular as ever.|//cdn.shopify.com/s/files/1/0283/3917/5496/files/menu-styles-mens-slippers_600x.jpg?v=1604676662@Driving Shoes--mens|default|Driving Shoes|Elise, Exige...|These soft, unstructured and ultra-comfortable loafers / moccasins were made famous by the Italians in the 1960s. They are typically adorned during the warm summer months, and are often available in bright colours and soft suedes.|//cdn.shopify.com/s/files/1/0283/3917/5496/files/menu-styles-mens-driving-shoes_cb68536a-098e-4c68-9fb7-d359cfb175af_600x.jpg?v=1605025481@Unlined Styles--mens|default|Unlined|Shoes & Boots|Our unlined construction process increases flexibility, breathability and comfort, without compromising quality. By utilising only the highest quality leathers with substance that will hold up to years of wear with ease. Unlined styles are perfect for the warmer summer months.|//cdn.shopify.com/s/files/1/0283/3917/5496/files/menu-styles-mens-unlined_600x.jpg?v=1627032199@WOMEN'S SHOES|grid|Women's|Collection|With a long-standing heritage of producing low heeled shoes for Women, dating back to 1920, the new Women's Collection has been developed in-house with quality, comfort and feminine elegance in mind. Encompassing Loafers, Oxfords, Derbys, Monk Strap and Boots.|//cdn.shopify.com/s/files/1/0283/3917/5496/files/menu-collection-womens-collection-all_600x.jpg?v=1604678292@Women's Collection--womens|default|Women's|Collection|With a long-standing heritage of producing low heeled shoes for Women, dating back to 1920, the new Women's Collection has been developed in-house with quality, comfort and feminine elegance in mind. Encompassing Loafers, Oxfords, Derbys, Monk Strap and Boots.|//cdn.shopify.com/s/files/1/0283/3917/5496/files/menu-collection-womens-collection_600x.jpg?v=1604678292@New Season--womens|default|New Season|Collection|Crockett & Jones’s more classic approach to design has paved the way for world recognised English style. With heritage and expertise coursing through the veins of our Northampton based craftsmen and women, our new collections are designed, developed and made to the highest possible standards in our Northampton shoe factory.|//cdn.shopify.com/s/files/1/0283/3917/5496/files/menu-collection-womens-new-season-collection_600x.jpg?v=1604678293@The Icons--womens|default|The Icons|...Timeless|Today, our products and their names have become icons, personalities even. They don’t just have relevance, they have become reference points of value and quality – recognisable from Crockett & Jones.|//cdn.shopify.com/s/files/1/0283/3917/5496/files/menu-styles-womens-boots_600x.jpg?v=1605029862@Boots--womens|default|Boots|Chelsea, Lace-up...|The Crockett & Jones boot collection has grown considerably over recent years. Diverse in style and material there are few situations where a pair of Crockett & Jones Boots cannot be worn! This comprehensive collection covers a wide variety of boot styles.|//cdn.shopify.com/s/files/1/0283/3917/5496/files/menu-styles-womens-the-icons_600x.jpg?v=1605029862@Loafers--womens|default|Loafer|Tassel, Fringe...|Loafers have grown from strength to strength over recent years and are the most casual style available from a Goodyear-welted shoemaker such as Crockett & Jones. Today, we have an extensive collection available in Calf, Suede and Grian in both ‘Lined’ and ‘Unlined’ forms.|//cdn.shopify.com/s/files/1/0283/3917/5496/files/menu-styles-womens-loafer_600x.jpg?v=1605029862@Oxfords--womens|default|Oxfords|Toe Cap, Semi-Brogue...|The most easily recognisable of all classic styles, is the elegant English Oxford, synonymous among the English shoemakers. A formal style that dates back over two hundred years, it is thought to have been named by the students at Oxford University.|//cdn.shopify.com/s/files/1/0283/3917/5496/files/menu-styles-womens-oxford_600x.jpg?v=1605029862@Derbys--womens|default|Derbys|Town, Country...|Derby shoes are possibly the most versatile of all shoe styles, bridging the gap between smart and smart casual wear with ease. Available in great variety, the Derby is also considered to be more comfortable to wear for longer periods of time.|//cdn.shopify.com/s/files/1/0283/3917/5496/files/menu-styles-womens-derby_600x.jpg?v=1605029863@Monk Straps--womens|default|Monk Straps|Single, Double...|Unbeknown to many, a Monk strap style hosts similar fitting qualities and construction to a Derby. You could think of a Monk style as a ‘modern day’ Derby, of sorts. With open quarters, and a whole cut vamp and tongue, Monk straps (single and double buckle) are remarkably comfortable on the foot.|//cdn.shopify.com/s/files/1/0283/3917/5496/files/menu-styles-womens-monk_600x.jpg?v=1605029862@Velvet Slippers--womens|default|Velvet Slippers|Plain Albert, Embroidered...|The development of the Albert Slipper coincided with the fashion of men wearing smoking jackets at the turn of the century. It is generally agreed that the style was named after Queen Victoria’s consort Prince Albert. Today however, times are very different but the velvet slipper remain as popular as ever.|//cdn.shopify.com/s/files/1/0283/3917/5496/files/menu-styles-womens-slippers_600x.jpg?v=1605030011@Unlined Styles--womens|default|Unlined|Shoes & Boots|Our unlined construction process increases flexibility, breathability and comfort, without compromising quality. By utilising only the highest quality leathers with substance that will hold up to years of wear with ease. Unlined styles are perfect for the warmer summer months.|//cdn.shopify.com/s/files/1/0283/3917/5496/files/menu-styles-womens-unlined_600x.jpg?v=1627032336@ACCESSORIES|grid|Belts & Accessories|Collection|The Accessories Collection consists of essential shoe care products that if used regularly, will ensure your Crockett & Jones shoes age well over time. The Belt Collection is made from skins chosen from the very best tanneries in Europe which are specially dyed to exactly complement our footwear.|//cdn.shopify.com/s/files/1/0283/3917/5496/files/menu-belts-all-2_600x.jpg?v=1605180527@Calf--belts|default|Calf|Belt|The Crockett & Jones Belt Collection is made from skins chosen from the very best tanneries in Europe which are specially dyed to exactly complement our footwear. Each belt is fully lined, expertly stitched and has a hand-finished buckle of the highest quality.|//cdn.shopify.com/s/files/1/0283/3917/5496/files/menu-belts-all-2_600x.jpg?v=1605180527@Suede--belts|default|Suede|Belts|The Crockett & Jones Belt Collection is made from skins chosen from the very best tanneries in Europe which are specially dyed to exactly complement our footwear. Each belt is fully lined, expertly stitched and has a hand-finished buckle of the highest quality.|//cdn.shopify.com/s/files/1/0283/3917/5496/files/menu-belts-all-2_600x.jpg?v=1605180527@Grain--belts|default|Grain|Belts|The Crockett & Jones Belt Collection is made from skins chosen from the very best tanneries in Europe which are specially dyed to exactly complement our footwear. Each belt is fully lined, expertly stitched and has a hand-finished buckle of the highest quality.|//cdn.shopify.com/s/files/1/0283/3917/5496/files/menu-belts-all-2_600x.jpg?v=1605180527@Shell Cordovan--belts|default|Shell Cordovan|Belts|The Crockett & Jones Belt Collection is made from skins chosen from the very best tanneries in Europe which are specially dyed to exactly complement our footwear. Each belt is fully lined, expertly stitched and has a hand-finished buckle of the highest quality.|//cdn.shopify.com/s/files/1/0283/3917/5496/files/menu-belts-all-2_600x.jpg?v=1605180527@Woven Calf--belts|default|Woven Calf|Belt|The Crockett & Jones Belt Collection is made from skins chosen from the very best tanneries in Europe which are specially dyed to exactly complement our footwear. Each belt is fully lined, expertly stitched and has a hand-finished buckle of the highest quality.|//cdn.shopify.com/s/files/1/0283/3917/5496/files/menu-belts-all-2_600x.jpg?v=1605180527@Rough-Out Suede--belts|default|Rough-Out Suede|Belt|The Crockett & Jones Belt Collection is made from skins chosen from the very best tanneries in Europe which are specially dyed to exactly complement our footwear. Each belt is fully lined, expertly stitched and has a hand-finished buckle of the highest quality.|//cdn.shopify.com/s/files/1/0283/3917/5496/files/menu-belts-all-2_2e7ab457-a0d9-4a86-92f9-c453f9aec276_600x.jpg?v=1608024043@Saphir Medaille d'Or--acc|default|Saphir|Medaille d'Or|Crockett & Jones only uses the highest quality components combined with the most skilled craftsmanship - a successful recipe for producing beautiful handmade shoes that represent excellent value for your investment. Proper care and maintenance of your shoes will help to ensure their longevity in wear.|//cdn.shopify.com/s/files/1/0283/3917/5496/files/menu-accessories-medaille-dor_065f75a0-dba8-4e96-85b3-47eae99d0fd4_600x.jpg?v=1605183789@Shoe Care Kits--acc|default|Shoe Care Kits|Perfect For Travel|Crockett & Jones shoe care kits come with a variety of shoe care products in a, zip up, leather holdall. Proper care and maintenance of your shoes will help to ensure their longevity in wear.|//cdn.shopify.com/s/files/1/0283/3917/5496/files/menu-accessories-shoe-kit_600x.jpg?v=1605183789@Shoe Trees--acc|default|Shoe Trees|Aid Drying & Reduce Creasing|Shoe Trees are an extremely important part of caring for your Crockett & Jones shoes. Shoe trees have excellent moisture absorbency, gradually dry your shoes from the inside and reduce creasing of the vamp.|//cdn.shopify.com/s/files/1/0283/3917/5496/files/menu-accessories-shoe-tree_13d09d98-55f7-4f5b-99c9-e713cf39e156_600x.jpg?v=1605184112@Shoe Brushes--acc|default|Shoe Brushes|Polishing & Buffing|To properly care for your Crockett & Jones shoes, you should use two or three different brushes. Shoe brushes should be used to remove dust and light dirt from your shoes, whilst you keep others separate for the removal of excess polish after application.|//cdn.shopify.com/s/files/1/0283/3917/5496/files/menu-accessories-shoe-brush_600x.jpg?v=1605183789@Shoe Horns--acc|default|Shoe Horns|Essential|Shoe Horns are equally as important as Shoe Trees & Polish when caring for your Crockett & Jones shoes. A Shoe Horn provides a smooth surface to easily slip your foot into your shoes and thus reducing damage to the heel of your shoes, particularly loafers.|//cdn.shopify.com/s/files/1/0283/3917/5496/files/menu-accessories-shoe-horn_600x.jpg?v=1605183789@STORES|gallery||||//cdn.shopify.com/shopifycloud/shopify/assets/no-image-2048-5e88c1b20e087fb7bbe9a3771824e743c244f437e4f8ba93bbf7b11b53f7824c_600x.gif@Our Stores|default||||//cdn.shopify.com/s/files/1/0283/3917/5496/files/menu-cta-our-stores_600x.jpg?v=1605195054@Special Order Service|default||||//cdn.shopify.com/s/files/1/0283/3917/5496/files/menu-cta-special-order_600x.jpg?v=1605195055@Stockist Locator|default||||//cdn.shopify.com/s/files/1/0283/3917/5496/files/menu-cta-stockists_600x.jpg?v=1605195054@SHOE CARE|gallery||||//cdn.shopify.com/shopifycloud/shopify/assets/no-image-2048-5e88c1b20e087fb7bbe9a3771824e743c244f437e4f8ba93bbf7b11b53f7824c_600x.gif@Calf|default|Calf|||//cdn.shopify.com/s/files/1/0283/3917/5496/files/menu-cta-shoe-care-calf_fd0f4058-3a5b-4028-850c-122e21c6c50d_600x.jpg?v=1605265582@Suede|default||||//cdn.shopify.com/s/files/1/0283/3917/5496/files/menu-cta-shoe-care-suede_600x.jpg?v=1605201214@Grain|default||||//cdn.shopify.com/s/files/1/0283/3917/5496/files/menu-cta-shoe-care-grain_600x.jpg?v=1605201215@Cordovan|default||||//cdn.shopify.com/s/files/1/0283/3917/5496/files/menu-cta-shoe-care-cordovan_600x.jpg?v=1605201214@Rough-Out Suede|default||||//cdn.shopify.com/s/files/1/0283/3917/5496/files/menu-cta-shoe-care-ros_600x.jpg?v=1605201214@GUIDES|gallery||||//cdn.shopify.com/shopifycloud/shopify/assets/no-image-2048-5e88c1b20e087fb7bbe9a3771824e743c244f437e4f8ba93bbf7b11b53f7824c_600x.gif@Last Guide|default||||//cdn.shopify.com/s/files/1/0283/3917/5496/files/menu-cta-guide-last_5b20697a-1a8f-44a3-8bd9-c85dfdfd9184_600x.jpg?v=1605604858@Style Guide|default||||//cdn.shopify.com/s/files/1/0283/3917/5496/files/menu-cta-guide-style_02f426aa-c7bc-4fca-9a9a-4c657ccd7c0c_600x.jpg?v=1605604870@Sole Guide|default||||//cdn.shopify.com/s/files/1/0283/3917/5496/files/menu-cta-guide-sole_a5a50166-fa77-4df7-bfa1-3d205250fe58_600x.jpg?v=1605604884@Material Guide|default||||//cdn.shopify.com/s/files/1/0283/3917/5496/files/menu-cta-guide-material_16df619c-f48e-4266-bd01-5e376bb5e8bb_600x.jpg?v=1605604892@Fitting Guide|default||||//cdn.shopify.com/s/files/1/0283/3917/5496/files/menu-cta-guide-fitting_78106101-e853-4f0b-b680-f9f35e6c45eb_600x.jpg?v=1605604899@MAKING & REPAIR|gallery||||//cdn.shopify.com/shopifycloud/shopify/assets/no-image-2048-5e88c1b20e087fb7bbe9a3771824e743c244f437e4f8ba93bbf7b11b53f7824c_600x.gif@In the Making|default||||//cdn.shopify.com/s/files/1/0283/3917/5496/files/menu-cta-making_600x.jpg?v=1605201510@Repairs|default|Repairs|||//cdn.shopify.com/s/files/1/0283/3917/5496/files/menu-cta-repair_600x.jpg?v=1605201214@Our Heritage|default||||//cdn.shopify.com/s/files/1/0283/3917/5496/files/menu-cta-heritage_600x.jpg?v=1605201509@THE ARTICLE|gallery||||//cdn.shopify.com/shopifycloud/shopify/assets/no-image-2048-5e88c1b20e087fb7bbe9a3771824e743c244f437e4f8ba93bbf7b11b53f7824c_600x.gif@The Article--sub|default||||//cdn.shopify.com/s/files/1/0283/3917/5496/files/menu-cta-the-article_19ec9441-405d-43d6-89b4-da8b66cb0948_600x.jpg?v=1605604924@Guest Author|default||||//cdn.shopify.com/s/files/1/0283/3917/5496/files/menu-cta-guest-author_85317ac4-0535-44c1-b539-fdd30a420ad5_600x.jpg?v=1605604931@#madetobeworn|default||||//cdn.shopify.com/s/files/1/0283/3917/5496/files/menu-cta-made-to-be-worn_8095f31f-c782-48ef-944c-86f383d8110f_600x.jpg?v=1605604972@In the Media|default||||//cdn.shopify.com/s/files/1/0283/3917/5496/files/menu-cta-in-the-media_3b61627e-54b9-40ab-8211-6786e22dac3d_600x.jpg?v=1605604979@

Delivery & Returns

United Kingdom Delivery Policy

The following delivery information relates to online orders being shipped and invoiced to addresses in the United Kingdom including the Isle of Man, Jersey and Guernsey. Please note that we are not able to deliver to PO Boxes.

During the checkout process, you will be presented with the delivery option(s) available to you which will depend on your location and basket contents.

DHL Before 12pm (1-2 Business Days):  £12.00
DHL Express (1-2 Business Days):  £6.00
DPD Next Day (1-2 Business Days):  £6.00
DPD Two Day Remote (2-3 Business Days):  £12.00


To secure next day delivery, your order will need to be received by 12pm. We will make our best efforts to ensure that all orders are delivered within the time frames specified, however delays may occur due to factors outside of our own control, such as high demand during sale periods. 

Once your order has been despatched, you will receive an email and/or text message from the courier with tracking information and options to manage your delivery. If you are not available to accept delivery then a calling card will be left outlining how you can re-arrange delivery at another time. If delivery cannot be made then your order will be returned and you will be liable for the costs of return shipping.

COVID-19

Please be aware that protocols around COVID-19 may have an impact on our ability to deliver your order on time. Social distancing requirements and the possibility of staff needing to isolate may cause disruption to the delivery service. However, with procedures in place to manage the process, we are confident that in the majority of cases there will not be any issues.

United Kingdom Returns Policy

We hope that you are pleased with your purchase, however if, for any reason, you are not fully satisfied and wish to return an item, Crockett & Jones offer an extended 28-day return policy for all products that have not been worn or used. You must notify us of your intention to return any items within 28 days of your order, and the goods must be received by us within 14 days of this notification. We are unable to process returns that are received outside of this time frame.

Item Condition
It is particularly important to note that all products must be returned in the same unworn and unused condition in which they were received. Returns showing any signs of wear or damage, including, but not restricted to, creased uppers and scuffed leather soles, may not be accepted and will either be returned to you or will incur a charge for a loss in value (this will be deducted from your refund). All shoes should be tried on with care on carpeted floors.

HOW TO RETURN YOUR ORDER

Call or Email Us - We offer a collection or drop off service with DHL. A charge of £6.00 will be deducted from your refund.

  1. Contact our customer care team and provide details of your order and the products that you wish to return.
  2. A DHL shipping label will be emailed to you which will need to be printed and attached to the package.
  3. Goods must be returned securely in their original packaging.
  4. Take the package to your nearest DHL service point (find your nearest here) or book a DHL collection by following this link and inputting the waybill number from the returns label that has been emailed to you.

Exchanges
We are not able to offer an exchange service. Please return the original purchase that is not required and place a new order for the replacement(s).

Returns to Store
We cannot process returns or exchanges for items bought online through any of our retail stores. However, you may drop your return off at one of our London or Birmingham shops in person and it will be sent back to our warehouse to be processed by our e-commerce team. There is no charge for this but it may take longer for a refund to be processed.

Store Purchases
We cannot accept returns of purchases made in one of our retail stores. Please contact the store that you bought the goods from directly to arrange this.

Faulty Goods
If you believe a product is faulty, please contact a member of our customer care team as soon as you notice the defect, preferably before trying the shoes on. If the reported fault is deemed to be a result of wear and tear, and the shoes have been worn, then we cannot accept responsibility. In the majority of circumstances, we will need to inspect the goods, so a collection of the product will be arranged. After reviewing the product, we will contact you to discuss the appropriate resolution.

Refunds
Once we have received your return, we will examine the items to assess their condition before issuing a refund. Any products that are not returned in the same new and unworn condition may result in a charge that is deducted from the refund, or risk being rejected altogether.

Once the refund has been authorised, you will receive an email confirming it has been processed and the value to be credited.

Refunds will be issued against the same payment method used for the original purchase and in the same currency, less any return shipping costs as detailed on this page under How to Return Your Order. The original shipping cost will also be refunded if the entire order is returned. It will take up to 10 business days for the refund to be credited to your account.

Please note, products returned to us without prior notice may not be refunded.

Cancellations
Please refer to our Terms & Conditions of Supply for details on how to cancel your order.

If you have any further questions, please contact our Customer Care Team who will be happy to help.

Repair Enquiry

Store Contact

Thank you!

Your enquiry has been sent. Our Customer Care Team will respond to your message as soon as they can. For urgent enquiries, please call us: +44 (0)1604 635 927.

Added to your bag