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Repairs Department
By sending your shoes back to the Crockett & Jones factory in Northampton, they are lovingly repaired on the exact last number on which they were originally made. Sometimes more than 25 years ago…
A Crockett & Jones Repair
One of the benefits of owning a pair of Goodyear welted shoes is that you can have them re-soled without damaging the uppers, thereby prolonging their lifespan. Crockett & Jones offers a full refurbishment service via all Crockett & Jones retail shops as well as the majority of our stockists.
Your shoes are returned to the factory in Northampton, where they will first be stripped down, leaving the upper and insole intact. Next, they will be re-welted on the appropriate last (in order to retain their shape), before being re-soled and re-heeled. Finally, the new soles are finished to the factory standard and the uppers receive a clean and polish. Depending on the condition of your shoes, repairs can be carried out up to 4 times.
You have a number options available to you, in order to return your shoes for repair:
You can take them into your nearest Crockett & Jones retail shop or post them directly to a store with a suitable covering note.
You may also post your shoes back to our Mail Order Department. Please contact us to arrange this.
Finally you can visit one of our worldwide stockists. As not all stockists are guaranteed to offer a repair service please contact them prior to your visit, to check their policy and ask for their pricing details.
Please note that factory repairs can take up to 10 weeks depending on the time of year.
Repair Pricing (Crockett & Jones Retail Shops)
Single Leather or Rubber Sole: $210.00
Double Leather or Rubber Sole: $210.00
Hand Grade Single or Double Leather Sole: $240.00
Replacement Counter Lining: $70.00
Replacement Insole & Insock: $75.00
Replacement Heel Leather or Rubber: $60.00
Elastic Replacement: $35.00
Local Repairs & Repair Disclaimer
For smaller repair jobs (such as heel replacement only) or if time is of the essence, Crockett & Jones retail shops may also recommend a local repair service, which will be carried out by a reputable agent on our behalf and takes approximately 2 weeks. Retail staff will organise this repair for you and contact you when your shoes are ready for collection.
Crockett & Jones only recommends using our own factory repair service or that of a recommended repairer via a Crockett & Jones retail shop. If you decide to have your shoes repaired elsewhere and damages or problems occur, Crockett & Jones will not be held responsible for the condition of your shoes following this repair.
Crockett & Jones are not liable for problems that can occur during wear once ‘half rubber’ or ‘stick-on-soles’ have been applied by a non-authorised repairer. The use of these soles, if not fitted correctly, can create an imbalance in the shoe and lead to other problems later down the line.
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